Refund Policy

Refund Policy
Last updated: April 16, 2026
This Refund Policy describes how refunds, credits, cancellations, and disputed charges are handled for services provided by OTR Tech and Rescue ("we," "us," or "our"). We provide mobile repair, maintenance, and rescue services for commercial fleets, including (but not limited to) Amazon fleets, USPS/postal service vehicles, and construction trucks.
1) Quotes, approvals, and authorization

• Estimates and quotes: Quotes are based on the information available at the time of quoting. On-site conditions may require changes.

• Authorization: By approving a quote or work order (including via text/email), you authorize OTR Tech and Rescue to perform the requested services and to charge the approved amount.

• Additional work: If we identify additional issues, we will request approval before proceeding when feasible.

2) Service fees & deposits
Depending on the job, we may charge one or more of the following:

• Diagnostic or inspection fees

• Trip/mobilization fees

• After-hours or emergency service fees

• Parts deposits or prepayments for special-order parts

Unless required by law, diagnostic, inspection, mobilization, and after-hours fees are non-refundable once the service has been performed or the dispatch has occurred.
3) When refunds may be issued
A refund or credit may be considered in situations such as:

• Canceled dispatch: If you cancel before dispatch and before any work begins, we may refund amounts paid, minus any non-refundable fees (if applicable).

• Duplicate or erroneous charges: If you were charged twice or charged in error, we will correct it.

• Prepaid parts not installed: If you prepaid for parts that were not installed and can be returned to the supplier, we may refund the part cost minus any restocking/shipping fees charged to us.

• Service issue: If there is a documented issue with workmanship, we will first attempt to re-perform or correct the work (see Warranty / Rework section below). If a correction is not feasible, a partial or full refund may be issued at our discretion.

4) Non-refundable items
Refunds are generally not provided for:

• Completed labor or time spent diagnosing, inspecting, or testing

• Mobilization/trip fees once dispatched or once the technician arrives

• Emergency/after-hours fees once service is initiated

• Parts that have been installed, used, damaged, or cannot be returned

• Third-party fees (towing, impound, permits, etc.) that were billed at cost

5) Warranty / rework policy (workmanship)
If you believe there is a problem related to our workmanship:

• Notify us as soon as possible with the vehicle ID/unit number, location, and a description of the issue.

• We may require photos, fault codes, or an on-site inspection.

• When applicable, our first resolution will be rework/correction rather than a refund.

This policy does not cover failures caused by:

• Pre-existing vehicle conditions

• Normal wear and tear

• Customer-supplied parts

• Misuse, accidents, or work performed by other providers after our service

6) Cancellations & rescheduling

• Before dispatch: No-charge or minimal-charge cancellation may apply.

• After dispatch / on-site arrival: A trip/mobilization fee and/or minimum service charge may apply.

7) How to request a refund
To request a refund or billing correction, contact us with:

• Invoice or receipt number (if available)

• Fleet/company name

• Vehicle/unit identifier

• Date of service

• Reason for the request

We aim to respond within a reasonable timeframe and may request additional information to investigate.
8) Chargebacks and disputes
If you have a billing concern, please contact us first so we can resolve it quickly. Unresolved disputes may be subject to additional documentation requests.
9) Contact
For refund requests or billing questions:

• Email: repair@otrtechrescue.com

• Phone: +1 (224) 615-1010

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